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jeremygranadaAsked on April 1, 2025 at 1:34 PM
Hi,
We got an email from Jotform about an issue with failed payment. Can you please provide a complete invoice since November 2024?
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Mark Alan JotForm SupportReplied on April 1, 2025 at 6:33 PM
Hi Jeremy,
Thanks for reaching out to Jotform Support. I understand that you need a complete invoice since November 2024 due to a failed payment issue. To retrieve your invoices, please follow these steps:
- Open your account's Billing/Upgrade page.
- Go to the Invoices section.
- Select the download icon next to the invoices you want to download.
This will allow you to keep track of your subscription cycle and payment history. Check out this guide on How to Check and Edit Invoices. If you have any further questions or need assistance, feel free to ask.
Give it a try and let us know how it goes.
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