Mobile Class Selection Issue

I am experiencing issues with selecting classes on mobile, while it works fine on PC. I would like suggestions for correcting this problem.

Hi Jennifer,

Thanks for reaching out to Jotform Support regarding the issue you're experiencing with selecting classes on mobile. It's important to ensure that your forms function correctly across all devices. Here are a few suggestions to help you correct the problem:

1. Check Form Settings: Ensure that all fields in your form are set to be visible on mobile devices. Some fields may have conditional logic that hides them on mobile.
2. Test on Different Devices: Try accessing the form on different mobile devices or browsers to see if the issue persists across all platforms.
3. Update Mobile App: If you're using the Jotform Mobile App, make sure it is updated to the latest version. This can help eliminate any bugs that may be causing the issue.
4. Clear Cache: Clear the cache of the mobile browser or the Jotform app, as this can sometimes resolve display issues.
5. Offline Mode: If you are using the app in offline mode, please ensure that the forms you want to use are enabled for offline access.

If the problem continues, share the specific model of your mobile device and any error messages you encounter. This will help us assist you further.

Give it a try and let us know how it goes.

Thank you for your help. It was actually a website issue, all fixed now.