My account is locked

carla.seabra@journey.edu.au

Could you please unlock this account?
When entering all details, as seen in the screen shot provided, Account is Locked.

Hi Carla,

Thanks for reaching out to Jotform Support. It seems that you’ve created a ticket for our Regular Jotform Support, but because you have an Enterprise account, we have a dedicated Enterprise Support Team to help you. I’ve gone ahead and contacted the Enterprise Support Team about this, and they should be reaching out to you shortly to help you.

Thanks for your patience and understanding, we appreciate it.

Hi Carla,

Thanks for patiently waiting. I'm sorry to hear that your account was locked out—this may have been due to multiple failed login attempts. I’ve gone ahead and unlocked the account now. Please clear your browser's cache and cookies and try logging in again.

If you're ever unable to access Jotform, you can reach out to our support team via email at enterprise-support@jotform.com with the phrase “UNABLE TO ACCESS SERVER” in the subject line, and we’ll help you in restoring access.

Additionally, can reach out to Admin users on your server, as they can also unlock accounts in the Admin Console. This is a quick and easy process that, in most situations, will resolve the lockout much faster than submitting a support ticket.

Give it a try, and let us know if you have any other questions.