PayPal recurring payments: One-time payment product shows a Monthly Recurring Total

Hello,

I'm using the Paypal subscription payment widget. When selecting a subscription with only one payment (to pay in full), the Today's Total is correct, but it also shows a Recurring Total, which is confusing to the user. Can this be fixed?

Thank you!
Irwin

Hi Irwin,

Thanks for reaching out to Jotform Support. I did a test on a newly created form and the same thing happened to me, so I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.



Hi Deanne,

Thank you for the fast reply! I'll keep checking back here.

Cheers,
Irwin

Hello,

Has there been any progress on this? I'd like to go live with my form next week.

Thanks!

Hi Irwin,

There haven’t been any updates yet. I know that it’s taking some time to resolve. We’re working on a solution as fast as we can. Rest assured that we’ll get back to you with an update as soon as we have one.

We really appreciate your patience and understanding while we look into this.