Not receiving Notification Emails

Hello Hally,

Thank you for reaching out to Jotform Support. Can you share with us the form URL where you are not receiving the Notification Email so we can look into it? Also, in case this is for a different account, you can create a thread using that account instead. You can create a Forum Thread from the Contact Us page. We’ll be happy to help. Let me show you how to create a Support Ticket: 

1. On the Contact Jotform Support page, enter a title for your question in the box below ‘How can we help?’
2. In the box below the title, enter some text that explains the situation.
3. Now, scroll down and click on Post Question on the bottom-right side of your screen, and you're good to go.

You can also:

1. Add the link to your form or to the website that you embedded the form into by pasting that into the box in the Add a Link section.
2. Click on Choose File under the Upload a Screenshot section to upload a screenshot of the issue. 
3. Tick Make Private to prevent other users from seeing your question or answer. We recommend selecting this option if the content includes sensitive information. If not, you can leave it unticked so other Jotform users can benefit from the answer.

Once we hear back from you, we'll be able to help you with a solution.

Hello ForgeNZ,

To avoid confusion, I moved your other question to a new thread and helped you with that here.

Let us know if there’s anything else we can help you with.