Issue Logging into JotForm After Account Reactivation

Dear Support Team,

I attempted to log into JotForm with my credentials after my account was reactivated. However, when I sign in using my Gmail credentials, I am prompted to update my password, but the system does not allow me to do so. As a result, I am stuck on the page, even though I can see that I am logged in, as shown in the attached screenshot.

Best regards

Hi Andrea,

Thanks for reaching out to Jotform Support. I checked our email logs and confirmed that the update password email was correctly sent to your email address:

To better assist you, can you tell us if you're getting any error messages when trying to update your account password? If so, can you try to update your password using a different browser or device to see if that would work? In the meantime, I've flushed your log in attempts.

Give it a try and let us know if you need any more help.