Unable to log in to my account

I am experiencing a login issue with my Jotform account. I cannot log in on my phone, although it works on my computer. My account is active, and I have already changed my password.

I am experiencing a login issue with my Jotform account. I cannot log in on my phone, although it works on my computer. My account is active, and I have already changed my password.

Hi Kristy_jamie,

Thanks for reaching out to Jotform Support. Are you trying to log in to the Jotform Mobile App? Since you can log in through a desktop, can you tell us the error that you see on your mobile device when you try to log in? In the meantime, I flushed your login attempts to try to fix this. Try to log in on your mobile device again and if the issue persists, take a screenshot and share it here. Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.