Trying to pull a submissions report for my 2024-25 Youth Programs Risk Mgmt Application Form but the wrong report displays

  • DSTNCTA
    Asked on March 30, 2025 at 6:25 PM

    When I go to 2024-2025 Youth Programs Risk Management and run the submissions report. I get a report for 2023 -24 Youth Programs Risk Management report.

    The name of the submissions report I am using is 2024-25 Risk Management report and the screen shot shows what report I am receiving.

    Jotform Thread 25732661 Screenshot
  • Mark Alan JotForm Support
    Replied on March 30, 2025 at 8:00 PM

    Hi DSTNCTA,

    I understand you're encountering an issue where the submissions report for your 2024-25 Youth Programs Risk Mgmt Application Form is displaying the 2023-24 report instead. I can look into this for you. I’ll just need access to your account to do that. Don't worry, you can disable that again after we're done checking things out. Let me show you how to do it:

    1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.

    2. In the small window that opens, click on Settings.

    Trying to pull a submissions report for my 2024 25 Youth Programs Risk Mgmt Application Form but the wrong report displays Image 1 Screenshot 30

    3. In the panel on the left, click on the Security tab.

    4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.

    Trying to pull a submissions report for my 2024 25 Youth Programs Risk Mgmt Application Form but the wrong report displays Image 2 Screenshot 41

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.

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