Conditionally send autoresponder emails based on result

  • Kelly_Reeves_kelly
    Asked on March 30, 2025 at 5:34 PM
    Thank you! My form has four different results. I'd like to have 1 nurture email per result (Visionary, Healer, Survivor, Avoider). How can I do this?
  • Jovito JotForm Support
    Replied on March 30, 2025 at 5:39 PM

    Hi Kelly,

    You can setup a Change Email Recipient condition to conditionally send an autoresponder email to your users based on the result of their form. Let me show you how:

    1. In Form Builder, click on Settings on the orange navigation bar.
    2. Then, click on Conditions on the left panel and click on Change Email Recipient condition.
    3. Select Form Calculation on the condition and set the value of it, and make sure to select the correct autoresponder email. Since you have four results, you need to set up four different autoresponder emails.

    Conditionally send autoresponder emails based on result Image 1 Screenshot 30 Now, you need to setup four different autoresponder emails based on the results you are expecting. Let me show you how to set that up:

    1. IForm Builder, in the orange navigation bar at the top of the page, click on Settings.
    2. In the menu on the left side of the page, click on Emails.
    3. Now, click on Add Email.
    4. Then, select Autoresponder Email, and customize the options the way you want them, and you’re done.

    Conditionally send autoresponder emails based on result Image 2 Screenshot 41

    Reach out again if there’s anything else we can help you with.

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