AI Agent: It does not produce a thumbs up for YES but it does for NO

Hi Agustin,

To provide you with the most effective suggestions for your AI agent, our team would like to clone your AI agent along with its associated knowledge base. This replication allows us to mirror your unique environment and craft a solution that’s perfectly suited to your needs. We guarantee that your data will be treated with the highest level of security and confidentiality, and will only be used to help enhance your experience. After your issue is fully resolved, the cloned AI agent and its data will be deleted.

Can you confirm that we have your permission to go ahead with this process? Should you have any questions or concerns, feel free to reach out. 

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Hello Jefferson,

Yes of course, you have permission to clone my AI agent. Hope this can help to solve the issue!

Thank you very much,

Agustin Luna

Hello Jefferson,

Yes of course, you have permission to clone my AI agent. Hope this can help to solve the issue!

Thank you very much,

Agustin Luna

(I forgot to log in therefore it did not appear my user profile, just wanted to post it again so you know its really me who is giving permision , sorry for the mistake)

Hi Agustin,

I'll need a bit of time to look into this. I'll get back to you as soon as I can. 

Thanks for your patience and understanding, we appreciate it.

Hi Agustin,

Unfortunately, the feature you are looking for is not possible. There's no option to customize the icon showing on the Yes/No button. While the feature you're looking for isn't available at Jotform right now, we've gone ahead and escalated your request to our developers. Exactly when or if it's developed depends on their workload, how viable it is, and how many other users also request it. If there are any updates, we’ll circle back to this thread and let you know.

Thanks for your patience and understanding, we appreciate it.

Hello Camila,

Thank you for your work, really apreciate it. Even though there is no way to customize it right now, is there any way as to not show the thumbs down (like turn it off)? Anyways i could use a multiple choice question or some sort of other format instead of the Yes/No question for the while.

Once again, thank you very much

Hi Agustin,

When I create an AI Agent and connect a form a Yes/No question, the Yes option has a thumbs-up icon.

I will add this to the escalation that has been submitted. There's also no option to remove the thumbs-up and thumbs-down icons, and I'll also add this information. When an update is available, we'll let you know.

Reach out again if you need any other help.

Hi Agustin,

I found out something, currently, it'll only recognize the options in English for Yes/No questions for the icons to show. If you set in a different language, the icon will be removed. So your option is to keep it consistent and use Yes or No to show the icon or change to Si and another translation of No in Spanish to remove the icon. In this example, I use No gracias for No:

Give it a try and let us know how it goes.

Hello Jeric!

Thank you for your answer! Yes, it seems that the problem resides in the use of the language (that’s why when I put “No” it did make a thumbs down since the spelling is the same in Spanish and English) . As you said the quick solution would be to use another word for No so as to be consistent with the answers. Anyways I would find very convenient if this option could respond to language changes .

Agustin

Hi Agustin,

This will be added as additional information in the feature request in this ticket. As for your other question, I've moved that to a new thread. You can check that out here.

Let us know if you have any other questions.