AI Agent: The agent is not responding to my texts

I am experiencing issues with the AI agent not responding to my texts, and my phone gives a busy signal. I would like to create a ticket for this email issue.

Hi Kian,

Thanks for reaching out to Jotform Support. Are you referring to this AI Agent? If yes, then, in order to thoroughly troubleshoot the issue you're experiencing, our team would like to clone your AI agent along with its associated knowledge base. By replicating your environment, we can more accurately diagnose the problem and work on a tailored solution. Rest assured that all data will be handled securely and used solely for troubleshooting purposes in line with our strict privacy and security policies. Once the issue is resolved, the cloned AI agent and all associated data will be deleted. We would also like to ask permission to test your AI Agent in case we are unable to replicate the issue using a clone version.

Can you confirm that we have your permission to go ahead with this process? If you have any questions or concerns, we’re here to help.

After we hear back from you, we’ll be able to move forward with this.