Change email recipient condition is not working

Hi team,

We seem to be having an issue with come email condidtion not sending.

Example 18 Andrew Avenue, Millswood. SA 5034

Form ID: 201197431451045

This forms was submitted and the email was not sent through and doesnt not come up in the logs.

Thanks

Hi harrisre,

Thanks for reaching out to Jotform Support. I've checked your form, and it appears that you have multiple Change Email Recipient conditions. Which Listing Agent the user has selected? Can you share with us the email address that was not able to receive the Notification email? Will you also give us access to your account so we can check it? Don't worry, you can disable that again after we're done checking things out. Let me show you how to do it:

1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.

2. In the small window that opens, click on Settings.

3. In the panel on the left, click on the Security tab.

4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.

It will also easier for us to investigate this if you can give us the affected Submission ID. Let me show you where to find this:

1. In Tables, click on the Columns button on the upper right side of the page.
2. Select Submission ID.

After we hear back from you, we’ll be able to move forward with this.