Unable to connect PayPal account

  • shane704
    Asked on March 27, 2025 at 7:22 PM

    Page errors linking Paypal.

    I have been through the payment processing many times, but the script keeps getting stuck at the end after the page says the details have gone through and are being processed. Can you help please?

    I have attached some screenshots.

    Shane

    shane@quantumsavvy.com

    Jotform Thread 25672271 Screenshot
  • Jeric JotForm Support
    Replied on March 28, 2025 at 3:52 AM

    Hi Shane,

    I understand the issue, but I’ll need a bit of time to work out a solution. I’ll get back to you shortly.

    Thanks for your patience, we appreciate it.

  • Jeric JotForm Support
    Replied on March 28, 2025 at 11:36 AM

    Hi Shane,

    I cloned your form and connected with our PayPal account and it was successful as shown below:

    Unable to connect PayPal account Image 1 Screenshot 20

    Can you try to use a different browser, preferably Chrome?

    Give it a try and let us know how it goes.

  • shane704
    Replied on March 28, 2025 at 5:53 PM

    Yes, that worked. Thank you, Jeric :)

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