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Jenna_BunkAsked on March 27, 2025 at 4:45 PM
Hello,
For some reason our one form the leads are going into another forms table. Any reason for this or how to prevent this
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Aries JotForm SupportReplied on March 27, 2025 at 5:43 PM
Hi Jenna,
Thanks for reaching out to Jotform Support. Can you share with us both form URLs so we can look into this? And I’ll just need access to your account to do that. Don't worry, you can disable that again after we're done checking things out. Let me show you how to do it:
1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.
2. In the small window that opens, click on Settings.
3. In the panel on the left, click on the Security tab.
4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.
After we hear back from you, we’ll have a better idea of what’s going on and how to help.
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