Tickets showing as sold out when they are not

Hello,

I am reusing a form that I used to accept parking ticket sales. The first user who tried it got this error message when trying to fill out the form on their phone. Can you advise? It is my Railbird 2025 form.

Hi GTKYCU,

Thanks for reaching out to Jotform Support. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

We appreciate your patience while we work on a solution.

Hi GTKYCU,

I cloned your form and tested it to see if I could replicate the issue, and I ran into the same issue. When I looked at your form, I saw that the he ticket types are labeled incorrectly (ex: Saturday $125) All labels should be on the left and then followed by the quantity. Let me show you how to fix it:

1. In your Form Builder, click on the Ticker Purchase widget.
2. Click on the wand icon to open the widget setting and update the Ticket Types to Saturday $125 {53} and Sunday $125 {52} then click update.

See screencast below for the result:

Give it a try and let us know how it goes.