Workflow emails are not sent

My workflow does not send emails at all and I was told by a friend that it is because I started with a payment form. I didn't realize that.

Hi t301events,

Payment forms do not affect the workflow process. You should receive emails regardless of your form. I have checked the email logs, and it seems like emails were sent successfully. If the logs are showing that the emails are sent and you didn't receive them, configuring SMTP should resolve this. This way, your own email server will be used to send emails, and issues should be avoided. You can easily set up a custom SMTP to use your email sender as provider. Let me walk you through it:

1. Go to the Settings page while logged in to your Jotform account and click on Add Sender Email in the Sender Emails section.

2. In the window that opens, select Custom and click on the Continue button.

3. Enter your email provider's details, click on Send Test Email to check if it’s set up correctly, and then click on Save.

If you continue not receiving the emails, let us know the ID of the submissions for which you didn't receive the email, and we'll check it further.

Give it a try and let us know if you need any help.

I REALLY need this to work by 6pm tonight. I've been trying everything I can think of since 3/22.

The orders are due April 10th and the Scouts need a chance to sell the items. All help is very much appreciated.

There are 8 of them... the most recent one I did just now, after confirming the above appears to be set up correctly is:

6189157584657077171

here are the earlier 7

6187401124651766780

6187387094656582440

6184948424654738850

6184945594654677633

6184708944657142584

6184658764655408787

6184653664659844865

Even with this most recent order I tried the "reply" function and that email was not sent either.

Tried a test email to myself (gmail account) and it worked.....

I then tried to submit another order as a test and that did not send an email.ID: 6189169344654659414

So even though we do not want to receive payments online... it's still ok to use this version of the form?

Sorry I'm having so many issues with this

Hi t301events,

Sure, I can look into this for you. I’ll just need access to your account to do that. Don't worry, you can disable that again after we're done checking things out. Let me show you how to do it:

1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.

2. In the small window that opens, click on Settings.

3. In the panel on the left, click on the Security tab.

4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.