API Usage Limit Problem

{"responseCode":403,"message":"API-Limit exceeded","content":"","duration":"27.62ms","info":"https:\/\/api.jotform.com\/docs#form-id-submissions"}

My entire operation is at a standstill and I need urgent support. The APIs are not working and we have not reached the limit and yet it is informing us that the problem may be the limit.

Hi Vitor,

Thanks for reaching out to Jotform Support. From the response you provided, it appears that the issue stems from exceeding the API call limit. Features such as widgets and integrations rely on API requests to access information from your account. Note that the API limit automatically resets daily at midnight in the Eastern Standard Time zone. You can check out this guide for additional details.

In the meantime, I’ve manually reset your API limit, so you should be able to give it another try now. 

Give it a try and let us know if you need any other help.

I am not POSTing data to exceed the 100,000 limit. After you manually reset it the API returned. Now it has the problem again.

It appears that a specific API key is being blocked.

Hi Vitor,

We have forwarded this to our developers so they can check it further.

As soon as we have more information, we'll let you know.

The problem appears to have been resolved. Requests are now being reported again.

Hi Vitor,

We're glad the issue has been resolved. As for your other question, I moved it to a new thread. You can wait for our response here.

Let us know if you have any other questions.

The error appeared again and curiously it was only in one of the API keys.

{"responseCode":403,"message":"API-Limit exceeded","content":"","duration":"26.34ms","info":"https:\/\/api.jotform.com\/docs#form-id-submissions"}

Hi Vitor,

Our Developers are aware of the issue, and they are working on it right now. We'll let you know as soon as they get it fixed. 

We’ll update this thread once we’ve heard back from them.