I'm not receiving the reset password email.

Hi, i am not receiving the forgot password link.

I have tried this over a few days and nothing and nothing in Junk

Hi Aimee,

Thanks for reaching out to Jotform Support. When I checked your account email, I saw that it was added to the bounce list due to the following reasons:

Reason(s) : bounced (host mx1-eu1.ppe-hosted.com[91.209.104.155] said: 550 5.1.8 : Sender address rejected: Domain not found (in reply to RCPT TO command))

This is why you did not receive the reset password email. I've gone ahead and removed your email from the bounce list. You should now be able to receive the reset password email once you try it again. Here are the things you can do to prevent this from happening again:

1. Check your Spam folder, look for any Jotform emails, and mark them as not spam.
2. Add noreply@jotform.com and noreply@formresponse.com to your email contact list.
3. Contact your email provider to add noreply@jotform.com and noreply@formresponse.com to their whitelist and the following IP Addresses:

• 152.160.0.0/16
• 23.251.253.0/26
• 38.153.9.0/24
• 38.152.248.0/24

We also have a guide on How to Prevent Email Bouncing Related Issues that you can check.

Give it a try and reach out again if you need any other help.