Missing form field on preview

  • icmst2024
    Asked on March 26, 2025 at 10:44 PM

    Dear Sir/Madam,

    I am having a problem with my form (https://www.jotform.com/build/250768336918469). Many of the form fields are missing when in preview mode, which happened after I made some edits to the form.

    I have tried several suggestions based on the previous post thread, including clearing up the cache and correcting the conditions. But, the problem still persists.

    Hope you can help me with this issue.

    Thanks

    Fauzi

    Jotform Thread 25633111 Screenshot
  • Kris Ann JotForm Support
    Replied on March 27, 2025 at 7:56 AM

    Hi Fauzi,

    Thanks for reaching out to Jotform Support. When I tested the live form, I don't see any missing fields. And base on how it looks now, it seems like you have already updated the form. Take a look at the screencast below:

    Missing form field on preview Image 1 Screenshot 20 Can you confirm if you need further assistance about this?

    Once we hear back from you, we'll be able to move forward with a solution.

  • icmst2024
    Replied on March 27, 2025 at 10:29 AM

    The issue was fixed once I removed the form tab. I am not sure why.

  • Kris Ann JotForm Support
    Replied on March 27, 2025 at 11:47 AM

    Hi Fauzi,

    When I cloned and tested your form with Form Tabs, everything worked the way it was supposed to. Take a look at the screencast below to see my results: Missing form field on preview Image 1 Screenshot 20 Can you go ahead and try it again and let us know how it goes? Because it seems like it was set up to only have two tabs. If the same thing happens again, we'll look into it more to see if we can figure out what's going on.

    Give it a try and let us know how it goes.

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