Email Notification: adding a 2nd reply-to email

Hello,

When I receive a notification from my jotform that a customer has filled out I want to be able to hit reply to that email I receive and have my reply go to both their email field and a cc email field that they fill out in my form. Is this possible? I don't see this as an option. The reply-to section only allows for 1 selection in the drop-down. And the Additoinal email section only allow static email addresses, it doesn't allow me to select a field from the form.

Any ideas of what I could do? Otherwise I won't be able to use jotform and this is a huge bummer.

Thanks,

Justin

Hi Justin,

Thanks for reaching out to Jotform Support. You can add multiple email addresses in the Reply-to Email field by combining them into a single field. Let me show you how:

1. In your Form Builder, click the Add Element on the left side of your page.
2. In the Basic tab, add a Short Text element to your form and rename it with your preferred label.
3. Select the new element and click the Gear icon.
4. In the Short Text Properties, go to the Advanced tab.
5. Toggle the Hide field as On.

Next, let's add a condition to combine the email fields into one:

1. In your Form Builder, click on the Settings tab in the orange navigation bar at the top of the page.
2. Click on the Conditions tab on the left side of the page.
3. Click the Add Condition button.
4. Click the Update/Calculate Field in the list.
5. Set the condition like you see below and click Save.

Next, let's select the new field in your Email Notification:

1. In your Form Builder, click on the Settings tab in the orange navigation bar at the top of the page.
2. Click on the Emails tab on the left side of the page.
3. Click the Pencil Icon on the right side of your Notification 1.
4. In the Notification, go to the Recipients tab.
5. Set the Reply-to Email to the new field we created in the previous steps.
6. Click on Save to update the changes in the Notification.

That's it. Test your form, and you’ll see both email addresses appear in the Reply-to section. Check out the screenshot below for the result:

Give it a try and let us know how it goes.