Unable to edit the Sign Document.

We created this form, but I am denied access to edit:

https://www.jotform.com/sign/242688700998171

Thank you.

Hi eventsva,

Thanks for reaching out to Jotform Support. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

Thanks for your patience and understanding.

Hi eventsva,

I can't seem to find this document anywhere, did you delete it? If yes, do you still need assistance with this form? If so, are you referring to not being able to edit the texts in the document? Keep in mind that the document that you uploaded for your Jotform Sign as is. Meaning, the document will be displayed however it is downloaded.

So, if you want to collect information via Jotform Sign Document, you can edit the PDF using any third-party PDF Editor, and then upload an empty PDF that only displays questions, and use the detect field option to automatically create fields. Let me show you how to properly upload a PDF to your Sign Document:

1. On your My Sign Documents page, and click on Create Sign Document on the left side of the page.
2. Click on Upload Document to upload your own document from your device.
3. Drag and drop your document into the Upload box, or click on Upload Document to select it.
4. Once you add your document, click on the Create Signable Document button.

After you create your document, you’ll see an option asking whether to detect fields automatically. To detect fields automatically:

1. Click the Detect Fields button in the option that appears below the green navigation bar.
2. After it matches the suitable elements with the spaces, click on Keep All.
3. If you want to delete a field, just click on it and then click the Trash Can icon below it.

Or you can manually match your fields:

1. Click on the Dismiss button in the option that appears below the green navigation bar.
2. In the Document Elements menu on the left, drag and drop the elements to your document.

Give it a try and let us know if you need any help.