Fixed-rate coupon discounts not working

I have the coupon set at a fixed rate of $12. However if I pick no products the code is accepted and discounts nothing and if i pick all products it discounts everything NOT just the fixed amount... Please Help

Hi Stephanie,

Thanks for reaching out to Jotform Support. If you want to discount exactly $12 when all five products are selected, you can set the discount type as Percentage instead of Fixed amount. Let me show you how:

1. In Form Builder, select the Payment field and click on the Wand icon.
2. Under the Coupons tab, hover your mouse over the Coupon and click on the Pencil icon.
3. Set the Discount Type to Percentage and enter the Discount Rate to 20%.
4. Then, click on Save.

Here's the result:

Give it a try and let us know how it goes.

so if i have 1 person ordering nd they have the coupn code it should be free but if 2 people order it should cost $12. when I do 20% and order 1 iten it discounts it 20%

What am i doing wrong

Hi Stephanie,

It looks like what you're trying to do is apply the $12 discount to the subtotal. This is not possible with Google Pay & Apple Pay Integration. I suggest switching the payment gateway to Stripe or Stripe Checkout. If you switched you will have an option to apply the discount to subtotal. Take a look at the screencast below:

When the user order 1 the total would be $0 but if the quantity is 2. The total would be $12.

Let me show you how to switch the payment gateway:

1. In Form Builder, click on the Add Form Element menu on the left side of the page.
2. Under the Payment tab, click on the Three Dots icon next to the Payment method you used and click on Switch to Another Gateway.
3. Choose a payment method and click on Use Selection then in the window that opens click on OK.

Give it a try and let us know how it goes.

That works!!!

Thank You!!