AI Agent: Action isn't working as expected.

Hello...me again

I added the link below for the BOT in question.

Using Actions, I created "WHEN after the form is submitted". As the title suggests that once a form is submitted, Say Exact Message "Hi, I'm Jane, your Chiropractic Support AI. Ask me anything in over 100 languages or select an option. How can I help? | 1 - Office Info | 2 - Team Info | 3 - Booking Info | 4 - Menu Recall | ."

It does not work, I had the AI work on it and here is what it came up with

After the form is submitted

It does not do what I want.

HELP!!!...Luc

Hi lucgvalade,

Thanks for reaching out to Jotform Support. In order to thoroughly troubleshoot the issue you're experiencing, our team would like to clone your AI agent along with its associated knowledge base. By replicating your environment, we can more accurately diagnose the problem and work on a tailored solution. Rest assured that all data will be handled securely and used solely for troubleshooting purposes in line with our strict privacy and security policies. Once the issue is resolved, the cloned AI agent and all associated data will be deleted.

Can you confirm that we have your permission to go ahead with this process? If you have any questions or concerns, we’re here to help.

Please go ahead and Clone the agent.

Thanks...Luc

Hi Luc,

I'll need a bit of time to look into this. I’ll get back to you as soon as I can.

Thanks for your patience, we appreciate it.

Take your time

Hi Luc,

When I cloned and tested your form, the same thing happened, so I created a ticket about it and escalated this to our Developers. As soon as we hear back from them, we’ll update you here on this thread.

We really appreciate your patience and understanding while we’re looking into this.

Thanks. Hope they can fix it. Is it just my profile or do you see other
profiles like mine having so many issues?
...

Hi Luc,

I have heard back from the Developers, Unfortunately, setting an action for the AI Agent to say the exact message you enter in the condition is currently not supported. While the feature you're looking for isn't available at Jotform right now, we've gone ahead and escalated your request to our developers.

Exactly when or if it's developed depends on their workload, how viable it is, and how many other users also request it. If there are any updates, we’ll circle back to this thread and let you know.

Thanks for your patience and understanding, we appreciate it.



Hi Luc,

In addition to my response, our internal clone of your AI agent and associated data used during our tests has been deleted.

Let us know if there’s anything else we can help you with.