How to Send an Email Based on a User's Answer

Hello,
my question is:
How can I set the autoresponder mail so that I can send a specific mail for a specific form selection?

example:
the formular input was {1Development}

send the autoresponder-mail with this content:

das ist der Inhalt für 1development

and if the formular input was {2Automatisierung}

send the autoresponder-mail with this content:

das ist der Inhalt für 2Automatisierung

Please help me to find the solution.

Hi martinglogger,

Thanks for reaching out to Jotform Support.. You can send different autoresponder emails based on the user's answers using the Change Email Recipient feature in Jotform. I'll show you how to do that:

1. In Form Builder, in the orange navigation bar at the top of the screen, click on Settings.

2. In the menu that opens on the left side of the page, click on Conditions.

3. Under the New Condition section, click on Change Email Recipient.

3. Set up the conditions as you see below and click on Save:

I gave you an example based on the Single Choice element, but you can adjust the condition as needed. Also, to use different emails, you'll need to create separate ones. Check out our Setting Up Autoresponder Emails guide to learn how to create them. You can also check out our guide explaining How to Send Emails Based on a User's Answer.

Give it a try and let us know if you have any other questions.

Hallo,

entschuldigung, dass ich mich so spät zurück melde.

Also ich habe das jetzt so versucht, wie Sie es vorgeschlagen haben.

Aufgabe:

Die Autoresponder-Mail so einstellen, dass ich für eine bestimmte Formularauswahl (z. B. {1Entwicklung} ) eine bestimmte Autoresponder-Mail senden kann?

Ablauf:

Der Kunde wählt dieses Formular:

https://eu.jotform.com/form/242873983347370

Füllt es aus und entscheidet sich für die Auswahl:

1. Entwicklung von Marketingstrategien

mit

Ja, interessiert mich

und sendet es zurück.

Danach erhält er die Autoresponder-Mail

1. Entwicklung von Marketingstrategien

mit dem Inhalt:

Bedingungen:

Resultat:

Die Autoresponder-Mail wird nicht an den Kunden zur vom angegebenen Mail-Adresse gesendet.

Woran liegt das?


Freundliche Grüße
Martin

Hi Martin,

Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I cloned your form and tested it to see if I could replicate the issue, and I ran into the same issue. When I looked at your form, I saw that the email field's unique name wasn't configured correctly. Let me show you how to fix it:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
2. In the menu on the left, select Conditions.
3. Hover your mouse over the third condition and click on the Pencil icon.
4. Make the unique name {email5} and click on Save. That's it.

Give it a try and let us know how it goes.

Hi Joseph,

danke für die schnelle Hilfe.
Wie die Test-Mail zeigt, funktioniert die Autoresponder-Mail jetzt.

Aber, die Autoresponder-Mail wird nicht gesendet, nachdem ich dieses Formular - gemäß der nachfolgenden Bedingung - ausgefüllt und gesendet habe: https://eu.jotform.com/form/242873983347370


Bedingungen für das Senden der Mail:

Hi martinglogger,

I cloned your form and made a test submission. As you can see, I received the email according to the condition:

Can you give us permission to do a test submission on your form?

Once we hear back from you, we'll be able to help you with this.

Fine thank you - the formular works :-)

Hi martinglogger,

I didn’t fully understand your last response. To make sure, does that mean you're giving us permission to do a test submission on your live form? At the same time, when you said the formula works, does this mean the issue is now fixed? If yes, can I confirm if you still need help from us, and doing a test submission is still necessary? Let us know so we can take the appropriate actions to look into it more, and continue on helping you from here.

Keep us updated and let us know if you need any more help.

Thank you for your offer to help me, but in this case case no further help is necessary, as I was able to solve the problem thanks to your help.