How to Send an Email Based on a User's Answer

  • martinglogger
    Asked on March 26, 2025 at 5:09 AM

    Hello,
    my question is:
    How can I set the autoresponder mail so that I can send a specific mail for a specific form selection?

    example:
    the formular input was {1Development}

    send the autoresponder-mail with this content:

    das ist der Inhalt für 1development

    and if the formular input was {2Automatisierung}

    send the autoresponder-mail with this content:

    das ist der Inhalt für 2Automatisierung


    Please help me to find the solution.

  • Israel JotForm Support
    Replied on March 26, 2025 at 8:05 AM

    Hi martinglogger,

    Thanks for reaching out to Jotform Support.. You can send different autoresponder emails based on the user's answers using the Change Email Recipient feature in Jotform. I'll show you how to do that:

    1. In Form Builder, in the orange navigation bar at the top of the screen, click on Settings.

    2. In the menu that opens on the left side of the page, click on Conditions.

    3. Under the New Condition section, click on Change Email Recipient.


    How to Send an Email Based on a Users Answer Image 1 Screenshot 30

    3. Set up the conditions as you see below and click on Save:

    How to Send an Email Based on a Users Answer Image 2 Screenshot 41

    I gave you an example based on the Single Choice element, but you can adjust the condition as needed. Also, to use different emails, you'll need to create separate ones. Check out our Setting Up Autoresponder Emails guide to learn how to create them. You can also check out our guide explaining How to Send Emails Based on a User's Answer.

    Give it a try and let us know if you have any other questions.

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