Asking for the incorrect amount to pay when making a payment on the form

Good Afternoon,

I want to sell a product for $295.00 however, when I click preview the form and type in my credit card information. It is saying the minimum amount I have to pay is $42500. Can you help me with this?

Hi John,

Thanks for reaching out to Jotform Support. I've cleared your form caches; your forms are now refreshed. I cloned your Course Registration Form and tested it using my Square account to see if I could replicate the issue, but everything was working properly. Take a look at the screencast, and the screenshot below to see my results:

Can you try again after clearing your Google Chrome web browser's caches? Do note that when you clear your web browser caches; you will be automatically logged out from many websites. You can also use the another web-browser such as Mozilla Firefox or Microsoft Edge?

Give it a try and let us know if you need any help.

Good Morning, I gave it a try, and it still says I have to pay $425.00.

Hi John,

When I cloned and tested your form again and everything worked the way it was supposed to. Take a look at the screenshot below to see my results:

Can you try to reconnect your Square account?

If the issue persists, can you take a screenshot of what's happening and share it with us? Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.