Can't add a new Square connection name using the same credentials

  • Williams_Comms
    Asked on March 25, 2025 at 3:05 PM

    We have two separate square bank accounts attached to our master square account and we'd like to add a different one for each respective form but we can't seem to make it work as we get the error message shown below. We've cleared the cache etc.

    Cant add a new Square connection name using the same credentials Image 1 Screenshot 20

  • Jerlan JotForm Support
    Replied on March 25, 2025 at 6:41 PM

    Hi Michael,

    Thanks for reaching out to Jotform Support. If the master Square account is already connected, it won't allow you to connect it again. You've mentioned that your Mater Square account has 2 separate Square bank accounts attached to it, can you check the business location if it allows you to assign a bank account? Let me show you how:

    1. Open your form in Form Builder, scroll down, and select the My Products.
    2. Click on the Card icon on the right side of the field to open Payment Properties.
    3. Under Payment Properties, select your Square Master account.
    4. Go to Business Location, and click on it to check if the 2 bank accounts show as an option to select.

    Cant add a new Square connection name using the same credentials Image 1 Screenshot 20 Give it a try and let us know how it goes.

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