API Key Suddenly Stopped Working

Hello!

One of my API keys suddenly stopped working today. Is there a reason this would happen?

Hi mededtech,

Thanks for reaching out to Jotform Support. There are no known issues regarding API. Can you try generating a new API key and using it instead? We have a guide on How to Create Jotform API Keys that you can check. Once done, test this on your form and check if the issue happens again.

Give it a try and let us know how it goes.

Hi, I created a new one and it worked for about a week, but it suddenly stopped working again today.

Hi mededtech,

Are you receiving any specific error messages or logs when using the API? If so, can you share them here? Additionally, it is possible to test the key using Postman or curl to see if it’s a code issue or the key itself:

curl -X GET "https://api.jotform.com/user?apiKey=YOUR_API_KEY"

If the key is working correctly, you should see this response:

{

 "responseCode": 200,

 "message": "success",

 "content": {

  "name": "Your Name",

    "email": "your@email.com",

  ...

 }

}

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

mededtech, I am not jotform support, just a user like yourself. We also had an issue with the API giving gateway errors, however this morning it has now been resolved. I'm not sure why Jotform will not acknowledge a known issue when it's clear that numerous users are having the same problem. I hope yours is now working again too.

Yeah, it started working again this morning. Very odd. Thanks!