Missing Appointment Details in Submissions Table

The appointment widget is back and showing but the form previous appointment submission is still empty, please recover all the saved appointment date and time

Hi alfastudiohq, 

Sure, I can look into this for you. I’ll just need access to your account to do that. Don't worry, you can disable that again after we're done checking things out. Let me show you how to do it:

1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.

2. In the small window that opens, click on Settings.

3. In the panel on the left, click on the Security tab.

4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

ok done turning it on

Hi alfastudiohq, 

​​I checked your submissions table and had the same issue, so I created a ticket and escalated this to our Developers. As soon as we have an update, we’ll let you know.

Thanks for your patience and understanding, we appreciate it.

Hi alfastudiohq,

We have been notified by the relevant team that your appointment data were recovered.

Thanks for your patience.