Unable to update Spreadsheet to Form widget's settings

  • ssanalysisreporting
    Asked on March 24, 2025 at 9:44 PM

    Dear Jotform Team,

    Please check why since yesterday, i can update the excel to spreadsheet to form. it happened in all form. when i check widget setting it just loading progress bar and it took time so long..

    Unable to update Spreadsheet to Form widgets settings Image 1 Screenshot 20

  • ssanalysisreporting
    Replied on March 24, 2025 at 11:47 PM

    I mean i can not upload the template of visual spreadsheet to form, when i click widget setting, it just loading and appearing nothing.

    please help to fix this issue, i urgently needed this feature.


    Thank you in advance !

    Cheers,

  • ssanalysisreporting
    Replied on March 24, 2025 at 11:57 PM

    even if i placed a new object, it won't show the properties of the widget like this

    Unable to update Spreadsheet to Form widgets settings Image 1 Screenshot 20

    why is it happening? please fix asap because i rely on this platform so much, even i have 2 gold account of this jotform to do some of my works.


    thanks.

  • Ruan JotForm Support
    Replied on March 25, 2025 at 8:42 AM

    Hi ssanalysisreporting,

    Thanks for reaching out to us for help. There was a temporary issue with the settings in some of the widgets that didn't show. But, our Developers have gone ahead and fixed the issue, and you should now be able to make the changes you wanted to make. I've also gone ahead and cleared your form caches. Can you give it another try to see if it works?

    After we hear back from you, we'll be able to move forward with a solution.

  • ssanalysisreporting
    Replied on March 25, 2025 at 8:38 PM

    hi Ruan,


    Thanks for your help, i've tried it and it worked..

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