Apps stuck at loading screen

Hi, the apps is stuck at loading screen, is the apps having outage? I tried on few phones also giving same issue.

No update?

Hi enquirypssbjotform,

Thanks for reaching out to Jotform Support. I checked one of my apps and it seems that I can open it without issues. Check out the screencast below:

Can you try uninstalling the app then install it again and check if the issue happens again? Can you also try using another device and check if the same issue occurs?

Give it a try and let us know how it goes.

you reply on today sure it is normal, it was not ok on yesterday. Is this kind of support I received inspite i paid?

Hi enquirypssbjotform,

I understand that sometimes it's taking longer to get a Jotform Support as expected. This is because our response time depends on how many tickets we are handling daily. Yesterday we had a large volume of tickets that needed to be answered. We are trying our best to assist our users as soon as possible. Also, can you confirm if you still need our assistance with the issue?

Thanks for your patience and understanding, we appreciate it.