Recipient is not receiving the Notification email

I have an email address that I have set up on a form and that email address is not receiving the form submissions. Can you please assist?

They are with these three forms:

York County Arts Commission Final Report Fiscal Year 2025

York County Arts Commission - Challenge Grant FY2026

York County Arts Commission - Project Grant FY26

The email address not receiving them is sippiom@yorkcounty.gov.

Thank you,

JoAnn Mewborn

Hi JoAnn,

Thanks for reaching out to Jotform Support. I've checked the email address you have provided and found it on the bounce list for the reason below:

Reason(s) : bounced (host d42044a.ess.barracudanetworks.com[209.222.82.253] said: 550 permanent failure for one or more recipients (sippiom@yorkcounty.gov:blocked) (in reply to end of DATA command))

A bounce list is a list to which an email address is added when an email can't be delivered. It could be due to a non-existent/inactive email address, your mail server being unavailable, your email server has rejected the emails due to suspected spam, your mailbox being full or Jotform being on your blacklist.

I've gone ahead a removed it from the list. To avoid this issue, I suggest contacting your email service provider and request whitelisting Jotform IP Addresses and Domains in their web/email host. I also suggest setting up SMTP. Let me walk you through this:

1. On your My Forms page, hover over your Avatar/Profile in the upper right corner of the page.
2. Select Settings.
3. Select Settings from the left side window.
4. Click on the Add Sender Email button.
5. Select Custom.
6. Click on the Continue button.
7. Enter your SMTP details.

• SMTP Account Username — Unless your hosting provider specifies a unique username, this should be your email address.
• SMTP Account Password — Enter the password of the given SMTP Account.
• Host Name — The hostname provided by your hosting provider.
• Email Address — Your email address.
• Password —The password for the given email address/username.
• Security Protocol — Select TLS or SSL.
• Port — Enter 587 for TSL or 465 for SSL

8. Click on the Send Test Email button, to test if the SMTP works.
9. If it works, click on the Save button.

If you want to use your own Gmail account, you can check out our guide on How to Use your Gmail account as your sender email via SMTP. If you want to use your own Microsoft account, you can check out our guide on How to Use Microsoft Outlook as the Sender Email via SMTP. Now, when setting up your notification or autoresponder emails, you'll be able to select your email address as the sender:

Let us know if you have any other questions.