Unable to connect Jotform AI to FB page

We are trying to connect the Ai to one of our client's FB page, but we cannot do it because it says that we need full access:

However, upon further checking, the list of pages that can only be linked to is the pages that we created, not the pages to which we were just given access.

Hi Brandon,

Thanks for reaching out to Jotform Support. I checked, but there seems no option to add Jotform AI to Facebook page. Are you trying to add your form to a Facebook page? Can you share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Once we hear back from you, we'll be able to move forward with a solution.

Here: https://www.loom.com/share/d49355b9982545f9addd9baa8fda8b46?sid=156282b8-f9d4-42be-83d5-8e09c0ebcb51

Hi Brandon,

To clarify, you have access to their Facebook accounts or you have access through the Meta Business Suite only as it was shared to your account? Does their company show in your Meta Business Suite? Can you try using the Messenger Agent when connecting to your own Facebook Business page?

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Hi ismailahmedd21,

I moved your question to a new thread and helped you with that at this link.

Let us know if there’s anything else we can help you with.

We have full admin access to the page.

Hi Brandon,

I have reset your AI memory to removed piled up data that might be causing this. Can you try it again? If you run into the same issue, try using a different browser or go to incognito mode to see how it goes?

Keep us updated and let us know if you need any more help.

Hi Cristy, I believe you responded to the wrong ticket.

Hi Brandon,

My colleague Richie has created a separate thread about the Facebook access issue. You can check that out here to see his reply.

Reach out again if you need any other help.

Is there any update on this?

Hi Brandon,

There haven’t been any updates yet. Rest assured that we’ll get back to you with an update as soon as we have one. You can check that out here to see any further updates.

We appreciate your patience while we work on a solution.

Hi Brandon,

I really appreciate your patience. I just reviewed the thread and realized there was a mix-up on our end. The previous escalation that was mentioned actually wasn’t related to your account. As for your issue about connecting the AI to your client’s Facebook page, have you tried connecting to the main Facebook account when connecting the AI Agent?

In order to thoroughly troubleshoot the issue you're experiencing, our team would like to clone your AI agent along with its associated knowledge base. By replicating your environment, we can more accurately diagnose the problem and work on a tailored solution. Rest assured that all data will be handled securely and used solely for troubleshooting purposes in line with our strict privacy and security policies. Once the issue is resolved, the cloned AI agent and all associated data will be deleted.

Can you confirm that we have your permission to go ahead with this process? If you have any questions or concerns, we’re here to help.

As soon as we hear back from you, we can move forward with a solution.

If you watch the video (link) I sent, we are using our main account, not the client's. They only share access to us. Please watch the video for further explanation of the issue.

And yes, please proceed with the process.

Hi Brandon,

I understand the issue, but I’ll need a bit of time to work out a solution. I’ll get back to you shortly.

Thanks for your patience, we appreciate it.

Hi Brandon,

I tested it on my Facebook account. I invited a user to have full access to a Facebook Page and I was able to select it during the authentication as shown below:

My recommendation is to have the owner of the Page toggle Full Control Permission off, wait for a few minutes, and then toggle it on again as shown below:

Give it a try and let us know how it goes.