Appointment field is missing on my form

Hi, why my appointment column is missing in my form?

Hi Azizi,

Thanks for reaching out to Jotform Support. I've checked your form, but the Appointment field is visible. Check out my screenshot below:

Can you explain more about what's happening? Can you share with us a screenshot of what you're seeing? Let me show you how to post a screenshot to our support forum:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

However, to troubleshoot this, can you try to clear your browser caches? Can you also try opening the form on a different browser? I've also gone ahead and cleared your form caches to fix any caches related issue.

Keep us updated and let us know how it goes.

Hi Azizi,

I also checked your form on my end, and I can see the Appointment field as well. Check out the image below:

Can you try viewing the form on another browser or in incognito mode and check if the issue happens again? I also cleared your form cache as a precaution.

Give it a try and let us know how it goes.

Hi, i cleared my cache and even use my friend phone but still the same. Appointment only visible when i enabled my vpn.

Hi Azizi,

Since the appointment is only visible when your VPN is enabled, this could indicate a location-based or network-related restriction. If you've already cleared your cache, tested different browsers, and used incognito mode, the next step would be to try accessing the form using a different network, such as a mobile hotspot, without the VPN.

It's also worth checking if any firewall or content filtering settings on your current network might be blocking some Jotform resources. If the issue persists, can you share with us a screen recording when you open the form? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Hi,

Why suddenly got restriction? My form run smoothly since 15 March 2025, this happen just after i subscribe the Bronze. And i noticed every time i login, i get the Cloudflare to verify me as human. Dont get that before the subscription.

Hi Azizi,

We apologize for the confusion. This is a known issue, and our Developer Team is aware of it. They're working on it right now. We'll let you know as soon as they get it fixed. 

We really appreciate your patience and understanding while we look into this.

Hi Azizi,

I just heard back from our Developer Team. They've solved the issue, so it should all be working fine now. Can you give it a try and see how it goes? 

Let us know if there's anything else we can help you with.