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kapdesignllcAsked on March 22, 2025 at 4:02 PM
When previewing my form it seems one product (Oreos, see screenshot) is always automatically checked. This is a problem because I do not want to force my customers to be a part of the form if it's something they do not want. Please advise
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Silvano JotForm SupportReplied on March 22, 2025 at 5:02 PM
Hi Kimberly,
Thanks for reaching out to Jotform Support. I checked your form and none of the products are set to be selected by default. I also tried to preview and none of the products are preselected. Here's a screenshot of my result:
Keep in mind, when clicking the Fill Form button at the top left side of the preview page will auto-fill out the form.
Let us know if you need any other help.
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kapdesignllcReplied on March 22, 2025 at 5:47 PM
Thank you for the reply. for some reason on my end the oreo box was always checked when I hit preview earlier. Glad it's ok
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Silvano JotForm SupportReplied on March 22, 2025 at 6:12 PM
Hi Kimberly,
If this happens even without clicking on Fill Form, I suggest clearing your browser's cache. As a precaution, I've also cleared your form's cache to refresh your forms.
Give it a try and let us know if you need any other help.