email bounce list problem

i'm receiving a popup message that my email address is in your bounce list.

I changed the email successfully - I had no problem receiving the verification code, etc TO THE EMAIL ADDRESS THAT YOU CLAIM IS ON YOUR BOUNCE LIST.

So, clearly it is not on the bounce list - or there is a problem with a type of email you are sending.

Can you please look in to this and rectify?

thanks!

Hi monkeyfist,

Thanks for reaching out to Jotform Support. I checked the mentioned email address remy@monkeyfist.com.au and it is in the bounce list for this reason:

Reason(s) : bounced (host monkeyfist-com-au.mail.protection.outlook.com[52.101.149.2] said: 550 5.7.1 Service unavailable, Client host [38.153.9.195] blocked using Spamhaus. To request removal from this list see https://www.spamhaus.org/query/ip/38.153.9.195 AS(1440) [SY2PEPF00004FF4.ausprd01.prod.outlook.com 2025-02-23T03:40:17.026Z 08DD537E55A271D8] (in reply to RCPT TO command))

You may receive the system emails but email notifications or approvals can't be sent to a bounced email address. I removed the email from the bounce list and you can receive emails now. You can try Whitelisting Jotform IP Addresses and Domains and adding noreply@jotform.com and noreply@formresponse.com to the contacts lists to prevent being added back to the bounce list. Alternatively, you can set up your own Sender Email via SMTP.

You might also want to check out our guide about How to Prevent Email Bouncing Related Issues for more information.

Let us know if you have any other questions.