Submissions are not showing in the Tables

I have a client that submitted a form today. I had him confirm it was submitted. It does not show in my jotform account, nor in my email. I have cleared cookies and cache. I have verified that the email address is correct. It is not in my trash or archive folders. It hasn't yet arrived in my jotform account. Is it a stuck submission? The form is https://form.jotform.com/242705529797066

Hi fredstephens123,

Thanks for reaching out to Jotform Support. I understand that a client submitted the form, but the submission is not appearing in your Jotform account or in your email inbox. You've already verified the email address, cleared cookies/cache, and checked your trash/archive folders. Here’s how to do it:

1. Go to Jotform Tables and open the form’s submission table.
2. Check all tabs and filters to ensure no filters are hiding the submission.
   

You can check this guide to know more about how to view incomplete payments on this guide. If none of the above helps, it’s possible that the submission didn’t complete due to a network interruption or client-side issue. Ask your client if they saw the Thank You Page after submitting.

Once we hear back from you, we'll be able to move forward with a solution.

I did as you asked above and did not find any filters. I just created a "test" submission. I saw the "Thank you" page. My submission has also not arrived in either my email or my jotform account.

It took a while, but my "test" submission just came through. I still do not see my client's submission.

Hi Fred,

Our email log shows that notification emails for the submissions were sent. We can look into this further. We'll just need access to your account to do that. Don't worry, you can disable that again after we're done checking things out. Let me show you how to do it:

1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.

2. In the small window that opens, click on Settings.

3. In the panel on the left, click on the Security tab.

4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

I allowed support access.

To be clear:

1. I am missing a submission from Chris Madea. This is the one I am trying to find.
2. I sent a "test" submission. It shows up in my account and email. The name on it is f test. The email address is my own: fred@tabatravel.net.

I appreciate your help.

Hi Fred,

I checked your form table and wasn't able to locate Chris Madea's submission. There's nothing in the trash or the Archive. With that, we can confirm that his submission might not be successful. This could be due to his internet connection, or he wasn't able to successfully click the submit button. Since your test submissions were successful, I suggest letting the user make another submission and see how it goes.

Give it a try and let us know if you need any other help.

Since it is a client, I don't think I will have him go through a resubmission. I will fill it out for him on the phone with him. I don't want to make him feel like he doesn't know what he is doing. This is the first time I have had a form not make it through.
Thanks,
Fred
________________________________
...

Hi Fred,

I understand how frustrating this could get. I've gone ahead and cleared your form caches to prevent any unnecessary issues. I suggest making sure that the client is using a good internet connection before letting him complete the submission.

Reach out again if there’s anything else we can help you with.