Can't download form responses as PDF - grayed out

  • Craig_Cook_ccook
    Asked on March 21, 2025 at 6:19 PM

    I'm trying to download form responses for 1 person but the Download as PDF option is grayed out. I need PDF - see attached screen snap.

    Jotform Thread 25478591 Screenshot
  • Christian Ice JotForm Support
    Replied on March 21, 2025 at 6:57 PM

    Hi Craig,

    Thanks for reaching out to Jotform Support. It appears that you have 2 versions of your form's PDF Document, which is why the Download as PDF is grayed out. It is showing you the options of what version would you like to download. Take a look at the screenshot below:

    Cant download form responses as PDF   grayed out Image 1 Screenshot 20

    Let us know if you have any other questions.

  • Craig_Cook_ccook
    Replied on March 21, 2025 at 8:10 PM

    Thanks for the quick response. I didn't expect it to show 2 options for the same person when I'm selecting the specific form I want but it solves my problem.