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Craig_Cook_ccookAsked on March 21, 2025 at 6:19 PM
I'm trying to download form responses for 1 person but the Download as PDF option is grayed out. I need PDF - see attached screen snap.
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Christian Ice JotForm SupportReplied on March 21, 2025 at 6:57 PM
Hi Craig,
Thanks for reaching out to Jotform Support. It appears that you have 2 versions of your form's PDF Document, which is why the Download as PDF is grayed out. It is showing you the options of what version would you like to download. Take a look at the screenshot below:
Let us know if you have any other questions.
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Craig_Cook_ccookReplied on March 21, 2025 at 8:10 PM
Thanks for the quick response. I didn't expect it to show 2 options for the same person when I'm selecting the specific form I want but it solves my problem.