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Ashley EidboAsked on March 21, 2025 at 2:20 PM
Hello, i have a complex conditional situation that I'm trying to sort out but cannot seem to get to work. There are layers outside of this, but I'll start with this one.
I have a field that has 4 multiselect options: Manager, Salary, Job Title, and Department/Team. A manager can choose one or multiple of those that they want to update for their direct report. Based on the answer(s) they choose, they should only see select fields on the next page to fill in. Some of them will prompt 2-3 fields of necessary information, and some only 1 (and some need the same field filled in).There will be more question related to this, but the initial one is related to #6 "I need to update an employee's". I have a complex set of what it should show and hide based on each, and also based on questions prior to that. The conditions on the questions prior to that all seemed to be working properly. Where I am running into trouble is when I set up multiples. I set up each one, so "salary" shows and hides the proper fields, but they do not work in combination, so I assumed I needed to work through all the combinations. I started to do so, but they do not work either. I set up "salary" and "manager" for example, with the same rules but they "all" should apply, but not all the fields are showing up.
Can you help me understand how to work through this?
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Reban JotForm SupportReplied on March 21, 2025 at 2:38 PM
Hi Ashley,
Thanks for reaching out to Jotform Support. I see that you have an Enterprise account, which means that we have a dedicated Enterprise Support Team to help you. We have a guide that explains how to create a ticket for Enterprise Support here. Just create a ticket there and someone from the Enterprise Support Team will get in touch with you shortly.
Thanks for your patience and understanding, we appreciate it.