I can't log in to my account

  • Hannah Fargher
    Asked on March 21, 2025 at 8:23 AM

    Please contact me urgently

    hannah@quiethome.co.uk

    please do not ask me to log in using my old email hannah@mostynlodge.com

    I still cannot log in and this is causing me huge issues.

    Thank you

    Hannah Fargher

  • Lorevie JotForm Support
    Replied on March 21, 2025 at 8:59 AM

    Hi Hannah,

    Thanks for reaching out to Jotform Support. We don’t currently offer live phone support. If you have any questions, just reply to this thread, or you can create a Help Center thread from the Contact Us page. We’ll be happy to help.

    Now, coming back to the issue, can you explain more about what's happening? Why can't you log in using hannah@mostynlodge.com? I've checked the account associated with it and it's currently active. Are you getting an error message when logging in? Can you share a screenshot of it? Let me show you how to post a screenshot to our support forum:

    1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

    2. Drag and drop your image into the Upload box, or click on it and select your file.

    3. Then, click on the Add button in the bottom-right corner of the window.

    I cant log in to my account Image 1 Screenshot 30

    4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

    5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

    I cant log in to my account Image 2 Screenshot 41 Once we hear back from you, we'll be able to help you with this.