Text overlaps issue in autoresponder email

  • motivationSPACE
    Asked on March 20, 2025 at 6:29 PM

    I have text in my Auto response email in the first few cells that keeps overlapping with the cells below it. I have tried putting it all into one cell, making big spaces or bigger cells.... keeps overlapping but only on my iphone. I have other people with older phones, ipads and desktop and it works and when I try to fix the overlap by overcorrecting for my phone view, it makes giant spaces on the desktop version. I saw in the forum there was some custom code from 6 years ago I tried, I tried talking to the ai bot who couldn't help.... can you please help me fix this?

    To be clear the actual form is fine it is specifically the AUTO RESPONDER EMAIL.

    ThanksText overlaps issue in autoresponder email Image 1 Screenshot 20

  • Reymae JotForm Support
    Replied on March 21, 2025 at 4:18 AM

    Hi Elana,

    Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. The auto-response email appears to be displaying correctly without any overlapping on an iPhone. Check out the screenshots below to see my results:

    Text overlaps issue in autoresponder email Image 1 Screenshot 30

    Text overlaps issue in autoresponder email Image 2 Screenshot 41

    I went ahead and cleared your form cache as this typically fix minor form issues. You can also try clearing your browser's cache and refresh your page. Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. 

    Keep us updated and let us know if you need any more help.