The 'Job' field is duplicated when the report is generated

  • gschlosser
    Asked on March 20, 2025 at 1:25 PM

    The 'Job' field is duplicated when the report is generated,

    How to fix the issue?

    When we submit the report it's normal, but when we generate the PDF, the field is duplicated.

    Jotform Thread 25429771 Screenshot
  • Roi JotForm Support
    Replied on March 20, 2025 at 2:44 PM

    Hi Gabriella,

    Thanks for reaching out to JotForm Support. I understand the issue, but I'll need time to move forward with the solution. I'll be replying to you shortly. 

    Thanks for your patience and understanding

  • Roi JotForm Support
    Replied on March 21, 2025 at 1:02 PM

    Hi Gabriella,

    I cloned your form and tested it to see if I could replicate the issue, and I ran into the same issue. I noticed there was a duplicate field on your PDF document. Let me show you how to fix it :

    1. In Form Builder, in the orange navigation bar at the top of the screen, click on Settings.The Job field is duplicated when the report is generated Image 1 Screenshot 70
    2. Click on Emails in the menu on the left side of the page.The Job field is duplicated when the report is generated Image 2 Screenshot 81
    3. Click on the Pencil Icon next to the notification you want to ediThe Job field is duplicated when the report is generated Image 3 Screenshot 92
    4. In the notification settings, click on the Advanced tab.
    5. Under the Attach PDF section, select New Document 1 from the dropdown me
    6. Click on Open PDF Editor to edit the PDF documentThe Job field is duplicated when the report is generated Image 4 Screenshot 103The Job field is duplicated when the report is generated Image 5 Screenshot 114
    7. Locate the duplicate 'Job' field in the PDF Editor.
    8. Click on the duplicate 'Job' field to select it.
    9. Click on the Trash Can Icon to delete the duplicate field.The Job field is duplicated when the report is generated Image 6 Screenshot 125

    That's it. Changes made will be saved automatically in real-time.

    Let us know if you need any other help.

  • gschlosser
    Replied on March 24, 2025 at 1:26 PM

    Thank you