Not Getting Password Reset Email

  • Archie Alvarez
    Asked on March 20, 2025 at 11:34 AM

    I was trying to get the password because I forgot it, but when I did the forgot password, I never received an email to reset it. I checked junk and email folder. i have been trying for days and no luck.

    How else can i reset my password?

  • Kyle JotForm Support
    Replied on March 20, 2025 at 12:40 PM

    Hi Archie,

    Thanks for reaching out to Jotform Support. I checked your email logs and saw that it was sent successfully. Check out my screenshot below to see the result: Not Getting Password Reset Email Image 1 Screenshot 20

    I've gone ahead and resent the reset instructions to your email. Check your spam/archive folder and see how it goes.

    Give it a try and let us know if you have any other questions.