AI Agent Builder: Encounter 'Oops! Something went wrong' when clicking on Action sidebar menu

  • Robertson_Brandon
    Asked on March 20, 2025 at 9:17 AM
  • Jessica JotForm Support
    Replied on March 20, 2025 at 10:01 AM

    Hi Brandon,

    Thanks for reaching out to Jotform Support. I have tested on the AI Agent and was able to replicate this issue, so I have forwarded your thread to our relevant team for more checking. Once we heard back from them, we'll circle back to this thread and let you know.

    We appreciate your patience and understanding in this.

  • Robertson_Brandon
    Replied on March 21, 2025 at 7:56 AM

    Any update on this?

  • Robertson_Brandon
    Replied on March 21, 2025 at 8:12 AM

    I created another one, and the same thing happened.

    This is the prompt that I was trying to teach the Ai:

    AI Agent Builder: Encounter Oops! Something went wrong when clicking on Action sidebar menu Image 1 Screenshot 20

    As you can see, it was working properly on the previous Ai setup.

  • Reymae JotForm Support
    Replied on March 21, 2025 at 8:48 AM

    Hi Brandon,

    I will forward the additional details you shared to our Developers Team. There haven’t been any updates yet. I know that it’s taking some time to resolve. I’ve marked this as a Priority and reached out to our Developers again. We’ll let you know as soon as there’s an update.

    We really appreciate your patience and understanding while we’re looking into this.

  • Robertson_Brandon
    Replied on March 21, 2025 at 9:33 AM

    I tried another one, same thing, that prompt triggered the error. It is clearly working previously as you can see from the previous message.

  • Reymae JotForm Support
    Replied on March 21, 2025 at 10:09 AM

    Hi Brandon,

    I was able to replicate the issue when I tested your AI agent named Nikki: HELOC Advisor. I will share this information to our Developer team so they can also check on it. Although we don’t have a solution yet, rest assured, we’ll keep working on this until it's resolved. We’ll get back to you as soon as we have an update.

    Thanks for your patience, we appreciate it.

  • Aslı JotForm Developer
    Replied on March 27, 2025 at 3:07 AM

    Hi,

    This issue should be fixed now. Let us know if you have any questions.

    Thank you.

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