Jotform Mobile App: Encountering the "Unexpected Error Occurred" issue when submitting the form

  • Truesteel
    Asked on March 20, 2025 at 9:14 AM

    We are getting this error when submitting a form.


    Jotform Mobile App: Encountering the Unexpected Error Occurred issue when submitting the form Image 1 Screenshot 20

    Jotform Thread 25417911 Screenshot
  • Jessica JotForm Support
    Replied on March 20, 2025 at 9:46 AM

    Hi Truesteel,

    Thanks for reaching out to Jotform Support. Could you share with us the affected form URL, so we can look more into this for you? Let me walk you through the steps on how to retrieve your form URL:

    1. In Form Builder, click on Publish at the top orange navigation bar.
    2. Under Link to Share, click on Copy URL, and your form URL will be copied.
    3. Share with us the form URL here, so we can look into it.

    Jotform Mobile App: Encountering the Unexpected Error Occurred issue when submitting the form Image 1 Screenshot 20

    Once we heard back from you, we'll be able to help you with it.

  • Truesteel
    Replied on March 20, 2025 at 9:55 AM
    it is the daily log for the one I sent your, but this is happening with all
    our forms.
    ...
  • Royce JotForm Support
    Replied on March 20, 2025 at 11:06 AM

    Hi Laura,

    I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

    Meanwhile, let us know if you have any other questions.

  • Royce JotForm Support
    Replied on March 20, 2025 at 11:21 AM

    Hi Laura,

    When I cloned and tested your form, the same thing happened for me. After investigating it a bit, I found a solution. You can select the radio button labeled Show A Thank You Page After Submission on Thank You Page field on your form. You can clone my demo form, or you can do it on your end. Let me show you how to do it:

    1. In Form Builder, click on Settings on the orange navigation bar.
    2. Click on the Thank You Page tab on the left part of the screen.
    3. Click on the radio button labeled Show A Thank You Page After Submission on Thank You Page field.

    Jotform Mobile App: Encountering the Unexpected Error Occurred issue when submitting the form Image 1 Screenshot 30

    That's it. Take a look at the screenshot below to see my results:

    Jotform Mobile App: Encountering the Unexpected Error Occurred issue when submitting the form Image 2 Screenshot 41

    Give it a try and let us know if you have any other questions.

  • Truesteel
    Replied on March 20, 2025 at 11:30 AM
    Thank you. I followed your directions and made the necessary changes.
    Hopefully this will correct the problem.
    ...