Conditional data is not sent via webhook

Hello,

When I set conditions in jotform, data in conditional statements is not sent via webhook. Data not in conditional statements are correctly sent and received.

Hi Raymond,

Thanks for reaching out to Jotform Support. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

Thanks for your patience and understanding, we appreciate it.

Hi Raymond,

Is your data available in Tables? You can check your submissions by following this guide here. If not, keep in mind that any field hidden in a form will have its data cleared if Clear Hidden Field Values is set to Clear When Submitted or Clear When Hidden. You need to set it as Don't Clear. Let me show you how to do that:

1. In Form Builder, click on Settings in the orange bar at the top of the page.

2. Then, click on Show More Options and scroll down to Clear Hidden Values.

3. Click on the Downward Arrow icon to open the list and select Don't Clear.

If this didn’t resolve your issue, can you share your form URL with us? This guide will show you how to do that. Also, I noticed that your forms are set to Private. You need to set it to Public for us to access it.

Give it a try and let us know how it goes.