AI Agent: Action is not triggered on prompt

When I type not enough time the AI agent doesn't trigger this action.

Hi Nic,

Thanks for reaching out to Jotform Support. In order to thoroughly troubleshoot the issue you're experiencing, our team would like to clone your AI agent along with its associated knowledge base. By replicating your environment, we can more accurately diagnose the problem and work on a tailored solution. Rest assured that all data will be handled securely and used solely for troubleshooting purposes in line with our strict privacy and security policies. Once the issue is resolved, the cloned AI agent and all associated data will be deleted.

Can you confirm that we have your permission to go ahead with this process? If you have any questions or concerns, we’re here to help.

Once we hear back from you, we'll be able to help you with this.

Yes, that would be great

Hi Nic,

I’ll need a bit of time to look into this and work out a solution. I’ll get back to you as soon as I can.

Thanks for your patience and understanding, we appreciate it.

Hi Nic,

We cloned your AI agent, and it appears to be working correctly. It successfully triggers the message and interacts with the recipient to collect the necessary information for the form. Take a look at the screenshot below to see my results:

I looked at your AI Agent, and it appears that the Do, Say exactly message is no longer in place. Try adding it back and seeing whether it triggers this time. If the same thing happens again, we'll look into it more to see if we can figure out what's going on.

Reach out again if there’s anything else we can help you with.