upload says full, can you please recalculate.

upload says full, can you please recalculate.  not sure where else to look . i have deleted cache and nothing in trash.

says Upload Space

104.91 MB of 100 MB used

Hi Karen,

Thanks for reaching out to Jotform Support. I checked your account and two of your forms, named Experience Customization Form has 64 file uploads and New Guest Application has 14 file uploads. Once you deleted your form submissions, it will be permanently removed from the system after 30 days. You can permanently delete the trashed entries on your own. Let me show you how to purge them:

1. In Jotform Tables page, click on the main tab's three dots.
2. Select Trashed entries from the menu.
3. In the Trash panel on the right, select the submissions or tick on the Select All checkbox to mark all entries.
4. Click on Delete Forever and confirm.
   
   

We also have a guide on How to Delete Form Submission Data that you can check out.

Give it a try and let us know if you need any other help.

I only found 50 files in the deleted bin. i removed them but still over.

Hi Karen,

I've manually recalculated your account uploads and it is now showing as 0/100MB used. You should now be able to continue working with your forms.

Let us know if there's anything else we can help you with.

ok thank you