The embedded form isn't displaying properly—showing top corner of page

Hi there,

We have embedded a Jotform on one of our pages. The form loads initially, but then refreshed/redirects and shows the top left of the same page. It's doing this when using the iFrame, as well as the WordPress embed method. All other embed methods aren't showing the form at all.

The form should be appearing under "How much can you save with solar?"

Hi there,

We were emailed an embed link to try. I tried it, and the embed is still showing the same issue as above when we're not logged into WordPress.

Hi Ryan,

Thanks for reaching out to Jotform Support. Can you try embedding the form on another page in your website, and see if it'll work? I suggest create a test page and embed it there. This will help us narrow down the issue.

Additionally, can you also try embedding the form on the same page, where the issue is happening, using the iFrame embed code below:

<iframe

      id="JotFormIFrame-250564701609052"

      title="Lead Intake Form"

      onload="window.parent.scrollTo(0,0)"

      allowtransparency="true"

      allow="geolocation; microphone; camera; fullscreen"

      src="https://formjotform.claystructures.com/250564701609052"

      frameborder="0"

      style="min-width:100%;max-width:100%;height:1239px;border:none;"

      scrolling="no"

    >

    </iframe>

    <script src='https://cdn.jotfor.ms/s/umd/latest/for-form-embed-handler.js'></script>

    <script>window.jotformEmbedHandler("iframe[id='JotFormIFrame-250564701609052']", "https://formjotform.claystructures.com/")</script>

Give it a try and let us know how it goes.     

Hi there,

I've received your recommendations. We've tried it out, and it's still showing the form incorrectly. The form window is now taller, and is still showing a little window into a duplicate of the site. I've created a screen capture showing us trying the code on a new page, and trying your new embed code.

Screenshare showing our attempt:

https://www.loom.com/share/a32378ea34254d20b949294743af1cbe?sid=f6e3ad8c-9796-4947-8f8b-601681c09a11

Hi Ryan,

I embedded the Iframe code into our test website to see if we can encounter the issue, but everything was working properly. Check out the screencast below to see my results:

It is possible that the issue is related to some of your website settings or WordPress settings. You might want to check by clearing your website cache or reach out to WordPress support for more help.

Let us know if there’s anything else we can do for you.