Email Autoresponder: Unresponsive

We have a form that stopped forwarding messages under specified conditions around mid-February. I had our IT team whitelist all the options listed here: Whitelisting Jotform IP Addresses and Domains. I also deleted our old conditions and redid them as listed here: https://www.jotform.com/answers/23284211-change-email-recipient-condition-not-working. We are at least getting messages to the plumbing email but they aren't getting forwarded to the plumbingremote email. Any suggestions would be helpful. Thanks!

Hi Alycia,

Thanks for reaching out to Jotform Support. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can. 

Thanks for your patience, we appreciate it.

Hi Alycia,

We've checked your plumbing remote email and found that it was on our bounce list. We've gone ahead and removed it already. See the email bouncing reason below:

Let us know if you need any more help.