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stephenhuthAsked on March 19, 2025 at 11:36 AM
I keep getting an error message that the text editor will not load in the form New Art Submission for Blue Moose Art Gallery when I try to add or edit any text.
Paragraph element—error message is Something went wrong with loading text editor
I have cleared the cache, restarted the computer, still getting this message. I get this message with all of my forms. Here is what the form looks like when I try to add or edit text:
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Cristy JotForm SupportReplied on March 19, 2025 at 12:14 PM
Hi Stephen,
Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:
I went ahead and cleared your form cache to remove any piled up data that might be causing this. Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. You can also consider deleting the element and adding it back again.
Let us know if you need any more help.
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stephenhuthReplied on March 20, 2025 at 6:52 PM
Turns out it was a browser problem. I was using different browser (duckduckgo), and the default settings were causing the problem. I went back to an older browser,mand everything worked fine.